Refund Policy

Last Updated: May 21, 2025

 

Thank you for choosing Care Compass for your healthcare consulting needs. We are committed to providing high-quality services and ensuring client satisfaction. This refund policy outlines our guidelines regarding refunds for our services.

 

NO REFUND POLICY

 

Due to the nature of our consulting services, which involve significant time, expertise, and personalized professional input, Care Compass operates on a no-refund basis once services have commenced. This includes:

 

• Digital product templates and policy documents

• Consultation sessions (discovery calls, assessment sessions)

• Safeguarding checks

• CQC readiness assessments

• Quality support services

• Service evaluations

• Any other professional services delivered

 

RATIONALE FOR OUR POLICY

 

Our no-refund policy is based on the following considerations:

 

1. Professional Time and Expertise: Our services involve substantial professional time, specialized knowledge, and expertise that cannot be recovered once provided.

 

2. Personalized Service Delivery: Each service is tailored to the specific needs of our clients, requiring preparation and customization prior to delivery.

 

3. Limited Capacity: We allocate specific time slots for our clients, which could have been offered to other clients.

 

4. Digital Product Nature: Once digital templates or policies have been delivered, they cannot be returned or unused.

 

EXCEPTIONS

 

While we maintain a no-refund policy, we understand that exceptional circumstances may arise. In such cases, Care Compass may, at its sole discretion, consider:

 

• Rescheduling services to a later date

• Transferring the service to another individual or organization

• Offering credit toward future services

 

Each situation will be evaluated on a case-by-case basis.

 

SERVICE QUALITY COMMITMENT

 

We are committed to delivering high-quality services that meet or exceed our clients' expectations. If you have concerns about the quality of our services, please contact us immediately so we can address your concerns.

 

CANCELLATION POLICY

 

• Cancellations made more than 48 hours before a scheduled consultation may be rescheduled without penalty.

• Cancellations made less than 48 hours before a scheduled consultation will be subject to our no-refund policy.

 

CONTACT US

 

If you have questions about this refund policy, please contact us at:

 

Care Compass

[Your Email]

[Your Phone Number]